Join to apply for the graduate customer success manager role at canonical.6 days ago be among the first 25 applicants.the role of a customer success manager at canonicalcustomer success is a strategic department at canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer success managers (csms) develop trust with their assigned customers, providing excellent experiences navigating canonical's offerings. They understand customer objectives and leverage internal and external capabilities to address pain points, align expectations, and deliver collaborative roadmaps.we are expanding our customer success team to maintain thoughtful, precise interactions across our product portfolio, from ubuntu to open source infrastructure and applications.this role is an entry point into the csm organization, primarily focusing on the tech segment, including store customers, with an assigned portfolio. Ubuntu's popularity among new users requires us to ensure optimal user experience through onboarding, problem-solving, enablement, and value realization, connecting with diverse users and identifying future champions.location: this role is remote worldwide.what your day will look likesupporting customers by resolving ticket requests.enhancing documentation on problem-solving, q&a, and onboarding materials.driving campaigns through digital touchpoints and activities.identifying high potential and high risk customers from newly onboarded users.onboarding new customers and introducing them to products like ubuntu pro, maas, landscape, openstack, ceph, kubernetes, and data applications.collaborating with sales and support to develop engagement plans aligned with customer objectives.engaging with your portfolio to identify risks.gathering and formatting customer feedback for product review.what we are looking for in youcustomer-facing experience.empathy and a natural drive to help others.passion for technology, infrastructure, and ubuntu.excellent presentation skills.strong organizational skills with the ability to update documentation regularly.team player capable of cross-department collaboration.additional skills that you might also bringproficiency in languages such as japanese, korean, spanish, portuguese, german, french, or italian, alongside excellent english skills.what we offer youwe offer competitive compensation based on location, experience, and performance, with annual reviews and bonuses. Benefits include:remote work with biannual in-person team sprints.usd 2,000 annual learning and development budget.annual salary review.recognition rewards, holiday leave, parental leave, employee assistance programme, travel opportunities, and travel upgrades for company events.about canonicalcanonical is a leading open source company, publisher of ubuntu, and a pioneer in ai, iot, and cloud platforms. As a remote-first organization since 2004, we value excellence, innovation, and diversity, fostering a workplace free from discrimination.seniority level: entry levelemployment type: full-timejob function: otherindustries: software developmentreferrals increase your chances of interviewing at canonical by 2x.
#j-18808-ljbffr