Position Overview
We are looking for a proactive Onboarding & Retention Specialist to support newly hired internal employees during their first six months with the company.
This role is focused on conducting structured check-ins, capturing employee sentiment, identifying potential retention risks, and ensuring new hires feel supported, engaged, and set up for success.
The specialist will act as a key point of contact for employees, helping surface concerns, gather insights, and contribute to improving the overall onboarding and retention strategy.
Key Responsibilities
Employee Onboarding Support
* Conduct scheduled check-ins with new hires at key milestones (15, 30, 45, 60 days, and beyond up to 6 months)
* Ensure employees understand their role, tools, training, and support systems
* Act as a friendly and approachable point of contact during the onboarding journey
Feedback Collection & Insights
* Accurately document employee feedback, sentiment, and key observations in the system
* Flag critical or “red flag” situations in a timely manner
* Contribute to building a structured dataset of employee feedback for analysis
* Support continuous improvement of questionnaires and feedback processes
Communication and Support
* Build trust-based relationships with employees to encourage open communication
* Maintain a tone and approach that reflects internal company culture (not third-party)
* Help connect employees with the right internal resources when issues arise
Process & Documentation
* Maintain detailed records of all interactions and feedback
* Follow structured scripts while adapting conversations naturally
* Manage multiple employees and follow-up schedules simultaneously
Requirements:
Must Haves:
* 1–3 years of experience in customer service, employee engagement, HR support, or similar people-facing roles
* Experience conducting structured calls or interviews (follow-ups, surveys, or check-ins)
* Strong active listening and probing/questioning skills
* Ability to identify risks based on conversations and sentiment
* Strong documentation and organizational skills
* Advanced English (comfortable leading conversations in English)
Great to have:
* Experience in onboarding, retention, or employee experience roles
* Exposure to HR processes or workforce engagement initiatives
* Experience working with structured scripts, surveys, or feedback collection
* Experience using CRM or tracking systems