Head of client management
job profile
the role is responsible for the delivery of post-sales support to global banking and markets (gbm) and commercial banking (cmb) clients, across a full range of global liquidity and cash management (glcm) products. The role incorporates client integration, client implementation and client service.
The tasks for this role will include some or all of the following:
- oversee and lead the end-to-end client management process providing a positive and professional onboarding/client experience for customers and ensure that appropriate arrangements are in place for delivering a seamless customer experience
- continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues and evaluate customer information to identify and achieve ways to differentiate and improve customer service
- shape and embed a sustainable service approach that anticipates, understands and responds to the changing needs and priorities of customers/stakeholders/colleagues
- create and embed a truly customer-centric culture that puts exceeding customer expectations at the heart of our business
- translate organisational goals into clear and practicable strategies and plans
- actively engage with colleagues across hsbc to ensure that all customer’s needs are met at the first point of contact
- oversight of workflow and operational processes, management of people resources and efficient budget deployment
- ensure that team members are equipped with systems, resources and expertise to carry out their duties
- deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- oversee the development and implementation of a risk aware client management culture
- ensure that internal business operations are executed in accordance with prevailing rules, blueprint and design principles
requirements
hsbc is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At hsbc we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
We want you to be part of our team. Know what is like to work with us