Role summary
receptionist to be the first point of contact at an innovative pharmaceutical company. The role involves creating a welcoming environment for visitors, supporting internal teams, and ensuring smooth front-desk operations in a fast-paced, science-driven workplace.
responsibilities
* welcome and assist visitors, clients, and vendors with professionalism and warmth, ensuring a positive first impression.
* manage all incoming communications, including phone calls, emails, and mail; direct inquiries to the appropriate departments efficiently.
* coordinate and schedule meetings and desk reservations for guests and visitors, ensuring proper logistics and hospitality.
* ensure compliance with visitor check-in protocols daily and help with pre-registrations for larger groups.
* help facilitate health inspections on site and promptly notify relevant personnel of arrival of inspector.
* handle the receipt and distribution of incoming and outgoing usps mail and packages.
* support new hire onboarding by coordinating logistics such as id badge setup, welcome materials, and workspace arrangements.
* provide administrative support across departments including hr, operations, and others as needed.
* partner with facilities and lab teams to coordinate service visits and maintenance for office and lab equipment.
* utilize and maintain facility management systems such as envoy, servicenow, and verkada to support daily operations.
* collaborate cross-functionally to ensure smooth office operations and effective internal communication.
* other duties as assigned.
qualifications
* high school diploma or equivalent; additional education or certifications in office administration preferred.
* minimum of 4 years experience in a front desk or customer service role, with a strong ability to handle multitasking in a fast-paced environment.
* excellent verbal and written communication skills.
* strong organizational and time-management skills.
* proficient in microsoft office suite (word, excel, outlook) and other office software.
* ability to maintain professionalism and a positive attitude under pressure.
* strong attention to detail and ability to handle confidential information.
* basic knowledge of office equipment (phones, printers, computers).
education
* high school diploma or equivalent; additional education or certifications in office administration preferred.
additional requirements
* physical demands: on a continuous basis, sit at a desk; occasional movement and lifting up to 25 lbs. Some walking and standing may be required.
* travel: up to 5% of time may be required.
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