Guest experience specialist
we are seeking a skilled guest experience specialist to enhance the guest experience by providing personalized and efficient digital services.
* manage and respond to guest inquiries through email, chat, and social media platforms in a timely and professional manner.
* provide detailed information about hotel services, local attractions, and personalized recommendations to enhance guests' experiences.
* assist guests with reservations for dining, transportation, and activities, ensuring their needs are met with attention to detail.
to succeed in this role, you will need:
* previous experience in a guest services role, preferably in a luxury hospitality setting.
* strong digital communication skills with proficiency in various online messaging platforms and social media.
* exceptional customer service skills with the ability to listen to and respond appropriately to guest needs.
key responsibilities of this role include:
* personalizing the guest experience through tailored recommendations and exceptional service.
* providing prompt and accurate responses to guest inquiries.
* collaborating with colleagues to ensure seamless guest interactions.
the ideal candidate will possess:
* a strong passion for delivering exceptional customer experiences.
* excellent communication and interpersonal skills.
* ability to work effectively in a fast-paced environment.