*job description*:
*responsibilities*:
- receives a standard number of inbound phone calls on active/inactive accounts from nmac/ifs customers or businesses, nmac/ifs dealerships and/or third parties (other financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
- maintains a quality standard on all phone calls received guaranteeing a minimum overall average percentage of 70% following our call model to ensure all compliance, state, and federal regulations are within guidelines.
- utilize all tools and resources available to proactively resolve our customer's concerns and prevent any further callbacks.
- follow all adherence guidelines to achieve a minimum target of 95%.
*requirements*:
- knowledge and skills. Basic understanding of the auto finance industry experience.
- knowledge of excellent customer service techniques (call center-based preferably)
- academic level.
- high school diploma / bachelor's degree (preferred)
- technical skills.
- ms office intermediate
- fluent english
*skills*:
- business acumen (knowledge).
- continuous learning
- resolution of problems and conflicts.
- negotiation and influence.
- analytical aptitude
*schedule*:
we are currently open from monday through friday from 6:00 am until 8:00 pm and saturdays from 6:00 am until 5:00 pm (there could be a possibility of extending the service window until 9:00 pm (from monday - friday only) in the future.
depending on department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.
- nissan (nmex,nedm, nrfs, nrfm y anzen) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- nissan (nmex,nedm, nrfs, nrfm and anzen) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition
aguascalientes aguascalientes mexico