About the role
we are seeking a detail-oriented customer service coordinator to support our operations. This position requires working flexible hours, conducting client interviews, and handling sensitive information.
key responsibilities:
* gather and verify personal, legal, or case-related data.
* accurately input information into internal systems and maintain updated records.
* coordinate with internal teams to ensure timely follow-up and service delivery.
* clearly explain services, processes, and next steps to clients.
* maintain confidentiality and comply with data protection regulations.
* identify urgent matters and escalate them appropriately.
requirements:
* bachelor's degree preferred.
* +6 months of experience in customer-facing roles within a professional environment (*required*).
* excellent verbal and written communication skills in english.
* strong attention to detail and organizational abilities.
* proficiency in microsoft office and data entry systems.
benefits:
* opportunity for career growth and development.
* competitive salary and benefits package.