*join a team recognized for leadership, innovation and diversity*:
*role*:
- manage microsoft teams, skype for business * and uc solutions (on-premises and online), uc devices, sbas and sbcs, tams and sfb enterprise voice infra
- ability to build and transform microsoft uc solutions (teams, o365, sfb, sba, sbc dr) for global customer.
*key responsibilities*
- support, operations and maintenance of onprem and cloud unified collaboration and communication infrastructure
- proactive issue identification and fixing
- troubleshooting issues
- develop itsm enhancement projects
- documentation and reporting, creation of dashboards
- ensure processes are fit for purpose
- support itsm adoption
- automation of itsm service requests/ops and maintenance activities
- participate in audits
- root cause analysis
*skills requirements*
- o365/ms teams/skype for business/sba/sbc deployment/administration/operations/maintenance
- migration from skype for business to ms teams,
- ms teams troubleshooting, ms teams policies
- experience in m365 admin portal: creation and implementation of microsoft teams policies
- excellent understanding of voice work in hybrid scenario & voice gateways/pbx (understanding of voice codecs eg g.711, g.729)
- creation and implementation of m365 data governance labels
- experience in azure ad: creation and managing of aad groups and policies
- aad conditional access policies
- license management using aad portal
- microsoft teams app integration
- uc ip phone devices/ mtr administration and infra troubleshooting
- experience of integrating teams within telephony systems
- in-depth knowledge of audio/video/web conferencing, session border controllers/gateways, sip trunk configuration,
- high availability and disaster recovery, federation, persistent chat, office web apps, firewall rules, and monitoring/reporting.
- develop clear visualizations / dashboard / presentation reports to present customer and management
- good understanding of windows server *, vmware, dhcp, dns, networking
*you must have*:
- bachelor/masters degree in information technology, computer science, business or related field.it service management experience
- 3 plus experience ms cloud service
- advance english
*we value*:
- experience in continuous improvement and risk assessment
- effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- good analytical and problem-solving skills and excellent customer focus
- conveys information with clarity and directness, ensuring the message is understood across diverse, global teams
- ability to use it knowledge and experience to proactively assess, diagnose, and correct problems for customers
- effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- quickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues
*additional information*:
- * job id*:hrd*
- * category*:information technology
- * location*:av.
salvador nava martinez *,san luis potosi,san luis potosi,*,mexico
- exempt