The ops support specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops support specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- identify process gaps requiring escalation, offering potential solutions
- assist with inventory management and workflow needs as dictated through risk priority and service level
- support a range of products and services
- analyze problems and formulate solutions through research and investigation
- navigate, test and execute moderately complex databases, spreadsheets, and systems
- ensure accurate and timely account handling
- assist in activities that help reduce organizational impact and/or loss
*qualifications*:
- 1 year of relevant experience
- proficient computer and typing skills
- ability to adapt to new technology quickly and seamlessly
- consistently demonstrates clear and concise written and verbal communication skills
- ability to work with others to complete assigned tasks
*education*:
- high school diploma or equivalent
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Para la posición requerimos:
- contable, administrativo o a fin
- conocimientos básicos de contabilidad
- conocimientos de excel intermedio
- metodológico
- analítico
- atento al detalle
- apegado a procesos
- autodirigido (iniciativa)
- buen administrador de su tiempo
- autogestión
- resiliente
- buena comunicación oral / escrita
el objetivo de la posición es:
- identificar, analizar y resolver problemas clave del área.
- realizar conciliaciones de los sistemas operativos.
- comparar el procesador del producto del banco contra la contabilidad del área.
- detectar si se presentan desviaciones.
- manejo y análisis de cuentas de alto riesgo.
- validar conforme a las normas las cuentas por cobrar y/o pagar.
- descargar de forma puntual la información para procesarla.
- entrega de la información procesada en tiempo y forma.
El horario de la posición es:
- 9 a 18 h
- lunes a viernes
- disponibilidad para laborar en días festivos oficiales y/o descansos con phe
- *job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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