Help desk
location: cuauhtemoc, distrito federal
position: bilingual help desk analyst cdmx
position summary: the bilingual help desk analyst is responsible for providing first-level technical support to internal users in both english and spanish. The main objective is to resolve incidents, provide guidance on technological tools, and escalate issues when necessary, ensuring an efficient, clear, and professional support experience.
compensation
* pay up to $20,000 mxn (before taxes).
* food vouchers, 30-day aguinaldo, and 35% vacation bonus.
* comprehensive life and medical insurance.
* growth opportunities as we continue to expand.
responsibilities:
* respond to technical support requests via tickets, in both english and spanish.
* log, diagnose, and follow up on hardware, software, network, and system access issues, among others.
* escalate complex problems following established procedures.
* maintain clear, empathetic, and professional communication with users.
* document solutions and procedures in the knowledge base.
* monitor compliance with sla and support kpis.
* participate in continuous improvement projects within the support area.
requirements:
* advanced english level (spoken and written).
* minimum 1 year of experience in help desk or technical support roles.
* basic to intermediate knowledge of windows 10/11 operating systems, microsoft 365, among others.
* ability to diagnose technical problems and provide effective solutions.
* customer-oriented, proactive attitude, and ability to work under pressure.
nice to have:
* certifications such as itil foundation, comptia a+, or similar.
* experience with ticketing systems (e.g., zendesk, jira, servicenow, etc.).
* familiarity with corporate environments and it policies.
typical day: review support tickets in both english and spanish, prioritize requests (e.g., password resets, network issues, workstation problems). Provide clear technical support and escalate as needed. Handle on-site support and maintain inventory of devices in cdmx. Report network issues to the appropriate isp. Emphasis on learning, documenting cases, and contributing to team improvement.
help desk
location: cdmx area; vacante for ctalento at six flags - tlalpan, cdmx. Importante empresa de rastreo satelital.
role: analista de mesa de ayuda (soporte)
requisitos:
* mínimo preparatoria
* 1 año de experiencia en puesto similar
actividades:
* seguimiento a órdenes de servicio e instalaciones (tickets)
* soporte al monitoreo de disponibilidad y desempeño de equipos gps y plataformas en línea
* elaboración y envío de reportes de estado de conectividad de equipos gps
* optimización de las plataformas de monitoreo
* seguimiento y gestión de personal técnico en campo
* zona de trabajo: six flags méxico
beneficios:
* sueldo base: $10,000 (incremento al 3er mes)
* horas extras, prestaciones de ley y superiores
* oportunidad de crecimiento
otros perfiles
help desk agent
service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company’s trouble ticketing system.
* utilizes formal work instructions to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* collaborative and able to contribute to a high-performing workgroup
* analytical problem-solving ability
help desk specialist
job summary: the ideal candidate has a strong background in customer service and will provide support through multiple channels. Responsibilities include:
* provide exceptional customer support across channels
* respond promptly and professionally to inquiries and resolve issues
* maintain accurate records of customer interactions
* collaborate with internal teams to address complaints and improve satisfaction
requirements:
* bilingual english (b2/c1) and spanish essential
* at least six months as a verifiable bilingual telephone agent
* job stability
* bachelor’s degree or high school diploma
* ability to work varied shifts, including weekends and holidays
work environment:
modern office setting in mexico city.
help desk analyst
location: mexico city area; fxonline project
key responsibilities:
* make outgoing calls providing excellent customer service related to web support
* pc approval and registration, remote connection assistance
* report errors on the web page and verify requirements
* document and troubleshoot issues
* work to completion or escalate as needed
* establish good working relationships with customers
qualifications:
* excellent communication in english and spanish
* experience in customer service
* strong phone etiquette, data entry, attention to detail
* team player with analytical/problem-solving skills
* remote installations experience preferred
help desk 4988
location: azcapotzalco, cdmx
education: licenciatura or ingeniería in sistemas/telecomunicaciones
experience: 2–5 years in similar roles
activities:
* remote and on-site support level 1 and 2
* os installation/configuration, office applications
* preventive/corrective maintenance, network cabling
* inventory control, servers, printers, cctv
salaries/benefits: $16,000–$22,000 gross + law benefits + direct contract
notes: contact lic. Rocío bastida for interview; workdays mon-fri 8:00–17:00
other details: various roles across mexico city with english proficiency often required; some postings indicate remote/hybrid work and other benefits.
help desk analyst (kodefree)
overview: kodefree seeks a help desk analyst to assist agents, correspondents globally, and corporate stores via internet; reports to help desk supervisor for fxonline project.
key responsibilities:
* make outgoing calls for web support assistance
* pc approval/registration; remote connection
* report and troubleshoot web-page errors
* verify computer requirements and document issues
* complete tasks or escalate as needed; build good client relationships
qualifications:
* excellent english and spanish; customer service experience
* strong communication, data entry, and attention to detail
* team player with analytical/problem-solving skills
* advanced english level; ms technologies experience preferred
offer:
* salary ranges from $15,000 to $18,000 mxn monthly
* full-time, 100% payroll, standard benefits, potential career growth
help desk (azka it consulting – bilingüe)
location: naucalpan, estado de méxico (hybrid)
requirements:
* bachelor’s degree completed or in progress
* fluent english
* 3+ years in service desk / customer service
responsibilities:
* respond to incidents via phone, chat, email; timely and professional
* assess issues and provide assistance using support documentation
* log issues in incident tracking system with complete details
* perform administrative tasks accurately and on time
* utilize escalation procedures for unresolved issues
* review product technical information and use available lab resources to troubleshoot
* maintain/renew industry certifications
* other assigned tasks
benefits:
* hybrid work in naucalpan, mexico state
* 100% payroll; base salary per experience/certifications
* higher-than-legal benefits
certifications desirable: a+, network+, mcts, security+, mcsa, ccna, linux+
skills:
* technical support; help desk
* hardware/software knowledge; remote and on-site support
* first and second level support
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