Lm178: specialty customer representative senior
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lm178: specialty customer representative senior
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join to apply for the lm178: specialty customer representative senior role at fedex
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"involves providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.
lead or senior levels of these positions may
* handle escalated or more complex issues,
* coordinate team activities or those of agency contract staff,
* support supervisor or manager activities,
* support the design, review and implementation of processes and procedures."
general job description
under limited guidance completes the following tasks:
* respond to customers issues utilizing various platforms such as phone, email, chat, or social media. Main focus: us customers.
* provide forward thinking solutions for shipment issues leading to positive customer interactions.
* utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
* analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities.
* provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved.
* interact with other functional areas to identify needs of top accounts.
* within established authorities, determines and authorizes solutions to resolve customer issues.
* maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of fedex products and services.
* resolve issues documented in covs through internal and external contacts. Follow-up to ensure recommended actions are taken.
* perform other duties as assigned.
minimum requirements
minimum education:
* high school diploma
* fluent in english (750 toeic points)
minimum experience
* three (3) years of experience related to customer service in a service environment/industry
minimum required skills
* extensive knowledge of fedex tracking systems interpersonal skills
* excellent written & verbal communication skills
* detail oriented
* proven ability to effectively negotiate sensitive customer issues
* team working skills
* microsoft office & pc skills
* problem solving skills
* skill at using mental reasoning or research to gain insight into or solve problems
indicaciones para postulación interna al boletín
si estás interesado en aplicar, por favor sube un solo archivo en formato pdf que contenga los siguientes documentos:
* currículum actualizado
* carta de intención
* imagen del resultado vigente del examen toeic, con un puntaje mínimo de 750 puntos
nota: la vigencia del examen toeic es de 2 años a partir de la fecha de aplicación.
este archivo debe ser cargado en el sistema workday, en el campo correspondiente al currículum.
importante: con fundamento en la política 4-15 de oportunidad de carrera del manual de gente de lac: "el hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“
️ vigencia del boletín: del 10 al 16 de julio de 2025
fedex es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.
fedex es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:
* 2020 - empresas más admiradas del mundo de fortune (#14 )
* 2019 - mejores lugares para trabajar de fortune (#15)
* 2019- uno de los "mejores empleadores para la diversidad" de forbes
* fedex lac 2020 incluido en el ranking de mejores lugares para trabajar en américa latina de great place to work (#24)
* 2021- fedex méxico fue incluido en el ranking gptw por 18 años consecutivos
* 2020- fedex méxico recibió la certificación cemefi por 13 años consecutivos respaldando a fedex como empresa socialmente responsable
* 2021 - fedex chile fue recertificado con giro limpio, un sello de la agencia de energía sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
* fedex uruguay 2019 seleccionado por gptw entre las 5 mejores empresas para trabajar
vea las oportunidades laborales actuales o busque según criterios específicos para encontrar trabajos que coincidan con sus intereses.
seniority level
* seniority level
mid-senior level
employment type
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full-time
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other
* industries
freight and package transportation
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