Auto customer service representative (auto csr)
the auto csr position requires a dynamic and detail oriented individual responsible for communicating with consumers and dealer-clients.
qualifications
* strong verbal and written communication skills
* ability to work well with others in a fast-paced environment
* outstanding dialogue and active listening skills
* positive attitude and strong phone presence
* follow defined business processes within the company and sponsor guidelines
* take ownership of assigned tasks and responsibilities
requirements
* high school diploma or equivalent
* call center or customer service experience
* conversational english level required
job details
* job type: tiempo completo
* salary: $12,000.00 - $18,000.00 al mes
* schedule: rotativo
* work location: empleo presencial
* compensation: bono de asistencia, bono de productividad, bono de puntualidad, bono mensual
* benefits: ayuda o servicio de transporte, caja de ahorro, vales de despensa
* experience: servicio al cliente 1 año (deseable)
* education: bachillerato terminado (obligatorio)
* language: inglés (obligatorio)
mci call center representative
mci is a leading business process outsourcing (bpo) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
responsibilities
* handle inbound and outbound calls professionally and efficiently.
* resolve customer issues on the first call through effective problem-solving.
* research and retrieve information across systems to support customer needs.
* accurately document interactions and process claims.
* guide customers through options to find the best solutions.
* follow scripts, policies, and procedures while using available resources.
* protect customer privacy and handle sensitive information appropriately.
* escalate complex issues to the appropriate team members.
* stay current with training, updates, and program knowledge.
* maintain consistent attendance and adhere to scheduling requirements.
qualifications
* must be 18 years or older
* high school diploma or equivalent
* strong communication and organizational skills
* typing speed of 20+ wpm
* basic proficiency in microsoft office (word, excel, outlook, powerpoint)
* familiarity with windows operating systems
* reliable and punctual
* skilled in troubleshooting and follow-up
* able to multitask and self-manage effectively
* excellent interpersonal skills
preferred (not required)
* 1+ year of experience in customer service, tech support, sales, or administrative roles
* experience in state or federal work environments
benefits and compensation
* paid time off
* incentives & rewards (contests)
* health benefits (medical, dental, vision)
* retirement savings
* disability insurance
formador operativo | contact center
objectives: facilitar el aprendizaje y su aplicación al personal de nuevo ingreso y existente de la empresa. Experiencia: 1 año como formador.
knowledge
* paquetería office
* manejo de grupos
* técnicas didácticas
* kpi´s cc
* desarrollo de contenidos
competencies
* liderazgo
* comunicación integral
* atención a los detalles
* motivación
* orientación al cliente
* retroalimentación y seguimiento
functions
* cumplir con el proceso de capacitación apegado a las metodologías.
* diseñar material didáctico para cursos de capacitación y mantenerlos actualizados.
* impartir cursos de capacitación inicial, continua y acompañamiento en piso de operaciones.
* identificar las necesidades de capacitación de la campaña asignada.
* registrar incidencias de nómina para los participantes en el proceso de capacitación.
* elaborar y compartir el reporte diario de formación (rdf) a las áreas involucradas.
job details
* tipo de puesto: tiempo completo
* sueldo: $9,000.00 - $11,000.00 al mes
* horario: 48 horas por cubrir a la semana
* pago complementario: bono de productividad
* beneficios: estacionamiento de la empresa, seguro de gastos médicos, servicio de comedor
* prestaciones de ley: seguro social, prima vacacional, aguinaldo, vacaciones, seguro de gastos médicos menores, seguro de vida
* escolaridad: licenciatura trunca o en curso (deseable)
* experiência: atención al cliente 1 año (deseable)
* idioma: inglés (deseable)
* lugar de trabajo: empleo presencial
* fecha de inicio prevista: 09/11/2024
campaign supervisor
tribe bpo is seeking an experienced and results-driven campaign supervisor to oversee a dynamic team of outbound telemarketers.
key responsibilities
* supervise and support a team of agents working on surveys and digital subscription sales.
* provide coaching, guidance, and feedback to improve performance and meet campaign goals.
* communicate directly with the client to share updates, insights, and suggest strategies for better results.
* monitor and analyze team performance metrics to ensure success.
* maintain a collaborative and motivating work environment.
qualifications
* proven experience in a supervisory role, preferably in outbound telemarketing or sales.
* excellent communication skills to effectively interact with team members and clients.
* strong problem-solving abilities and the initiative to suggest improvements.
* high proficiency in english (written and spoken).
* flexible and adaptable to optimize contact rates and campaign outcomes.
* supervisión de personal: 1 año (obligatorio)
* inglés: obligatorio
job details
* schedule: monday to friday, 9:00 am – 6:00 pm (exact hours may vary).
* location: northwest hermosillo (onsite work).
* pay: $6,350 mxn per week plus monthly performance incentives.
* start date: january 13th, 2025.
* benefits: legal benefits and a signed contract from day 1.
* tipo de puesto: tiempo completo
* pago complementario: bono mensual
* beneficios: estacionamiento de la empresa, estacionamiento gratuito, contrato indefinido, programa de referidos
* fecha límite para postularse: 09/01/2025
* fecha de inicio prevista: 13/01/2025
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