Coordinadora de servicios y apps
location: monterrey, mexico (hybrid)
the coordinadora de servicios y apps is responsible for coordinating technical service activities and application support across customer accounts and internal teams. This role ensures service requests, application demonstrations, and follow-ups are executed efficiently and with high quality.
this position acts as a key liaison between customers, service engineers, application specialists, and sales teams—ensuring alignment, operational efficiency, and a strong customer experience.
job responsibilities
service & application coordination
* coordinate and schedule technical service visits and application support activities
* manage and follow up on service and application requests to ensure timely execution
* support demo coordination, including logistics, scheduling, and customer communication
* maintain accurate records of service activities in crm and service systems
customer support & communication
* act as a primary point of contact for service and application‑related inquiries
* ensure consistent communication and follow‑up with customers
* support customer onboarding and application‑related guidance
* escalate issues when necessary to ensure timely resolution
documentation & reporting
* prepare service reports, documentation, and internal records
* monitor service kpis and support monthly reporting activities
* ensure data accuracy across crm and erp systems
cross‑functional collaboration
* work closely with service engineers, application specialists, and sales teams
* support alignment between commercial and technical teams
* contribute to continuous improvement of service coordination processes
qualifications
* bachelor’s degree in engineering, business administration, industrial engineering, or related field
* 2–4 years of experience in service coordination, customer service, or technical support roles
* experience supporting field service, applications, or technical teams preferred
* strong organizational and multitasking skills
required skills
* proficiency in microsoft office (excel, word, powerpoint)
* experience with crm and/or erp systems (salesforce, sap preferred)
* strong written and verbal communication skills in spanish and english
* high attention to detail and accountability
* ability to manage multiple priorities in a fast‑paced environment
nice to have
* experience in metrology, manufacturing, or industrial technology
* familiarity with hexagon products or services
* knowledge of service logistics, calibration, or technical demos
* exposure to international or cross‑regional teams
* basic understanding of measurement systems or technical drawings
* project management or continuous improvement training (lean, scrum, etc.)
what we offer
* work with a global leader in industrial intelligence
* exposure to advanced manufacturing and metrology technologies
* career growth opportunities within hexagon
* collaborative and innovative work environment
* competitive compensation aligned with the mexican market
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