Overview
join to apply for the cloud professional services manager role at canonical. This is an opportunity to run a professional services team (also known as field engineering) responsible for helping customers understand and implement canonical's open source solutions in public clouds and in their own data centers. The team works across the spectrum of cloud offerings, from ubuntu to virtualization, private cloud, kubernetes, and open source solutions such as mlops platforms and data platforms. As we expand into new industries like telco, finance, health care and media, we design and develop new open source solutions to meet customer needs.
we believe that engineering managers should be outstanding engineers themselves. They should feel comfortable troubleshooting technical issues and having technical presales conversations with customers. They contribute to project delivery themselves, but their most significant value is shaping the direction, focus and delivery of the entire team. We invest in growing management skills and training engineers who are interested in soft skills to become managers.
we believe open source is transforming the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies' by carefully selecting our engineers from the global applicant pool for brilliance and motivation to advance open source. Our engineering managers help teams achieve more than they thought possible and feel proud of the results.
the role
the cloud professional services manager is part of canonical's field engineering team, cloud solutions architects who work directly with customers to design private and public cloud solutions that fit workload needs. The portfolio includes on-premise cloud solutions such as openstack, microcloud and ceph, and solutions that can be deployed on-premises or in public clouds such as kubernetes, kubeflow, spark, postgresql, and more. The team works hands-on by deploying, testing and handing over solutions to our support or managed services teams at project completion. Managers and team members also participate in presales conversations to provide technical guidance during the sales process.
a cloud professional services manager is responsible for line management and career guidance, developing engineering talent, representing the team technically, and driving collaboration with other teams and customers. You are also expected to actively participate in technical presales to help the department achieve quarterly goals.
location: this role will be home based, managing a team in your time zone.
what your day will look like
* lead and develop a team of engineers, ranging from graduate to senior
* work remotely in a single major time zone
* coach, mentor, and offer career development feedback
* identify and measure team health indicators
* implement disciplined engineering processes
* represent your team and product to stakeholders, partners, and customers
* develop and evangelise great engineering and organisational practices
* plan and manage progress on agreed goals and projects
* be an active part of the leadership team, collaborating with other leaders
what we are looking for in you
* knowledge of cloud computing concepts & technologies, such as kubernetes, openstack, aws, gcp, azure, ceph, etc.
* practical knowledge of linux and networking
* experience in technical presales
* you are a dynamic person who loves to jump in new projects and interact with people
* excellent verbal and written communication skills in english
* passion and a track record of developing and growing people
* experience in leading, coaching and mentoring engineers
* organised and able to ensure your team delivers timely, high quality results
* an exceptional academic track record from high school and, preferably, university as well
* willingness to travel up to 40% of the time. Field engineers attend internal company events, external tech events and customer meetings.
additional skills that you might also bring
* second language - spanish or french preferred
* python knowledge
* experience collaborating with external partners
* experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
what we offer you
we consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
* distributed work environment with twice-yearly team sprints in person
* personal learning and development budget of usd 2,000 per year
* annual compensation review
* recognition rewards
* annual holiday leave
* maternity and paternity leave
* employee assistance programme
* opportunity to travel to new locations to meet colleagues from your team and others
* priority pass for travel and travel upgrades for long haul company events
about canonical
canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes ubuntu, one of the most important open source projects and the platform for ai, iot and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
canonical has been a remote-first company since its inception in 2004. Work at canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
equal opportunity
canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
job details
* seniority level: mid-senior level
* employment type: full-time
* job function: project management and information technology
* industries: software development
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