Telus digital solutions cloud-based contact center as a service (ccaas) team provides platforms that deliver a wide array of customer engagement tools designed to empower agents with omnichannel capabilities, enhanced processes and data-backed, real-time intelligence.we are looking for a saas developer to join our growing ccaas resolution practice. The developer will be responsible for supporting, designing, and deploying new functionality and complex upgrades of the ccaas solutions.this role is highly technical and requires experience in multiple technologies and environments.responsibilities:providing support by troubleshooting complex incidents with the contact centre applications and supporting technologiesrespond to client inquiries via phone, email, and ticketing systemsproactively identifying problems and deploying smart solutionsresponsible for implementing complex technical solutions that meet both internal and client needsdevelop custom solutions and scripts to automate routine tasks and improve efficiencyact as a technical lead for cross-functional teams you work with to execute project deliverables and resolve incidents promptly and effectively.be able to communicate complex technical solutions to technical & non-technical client base as well as internal teams.conduct training sessions and workshops for clients on new solutions and features.mentor junior team members in meeting the client's expectations.provide root-cause analysis and post-incident reports to identify the underlying causes of issues and prevent recurrence.create and update clear knowledge base articles to document processes, solutions, and best practices.monitor system performance and troubleshoot issues.perform regular maintenance and updates to ensure system reliability and security.participate in rotational on-call schedules.required knowledge and skills:experience working on complex contact center solutions from vendors such as amazon connect, five9, genesys, webex contact center, etc.experience working with api endpoints using various authentication methods (e.g., oauth, jwt, api keys/secrets, basic auth, etc.)experience integrating crm systems (e.g., salesforce, servicenow, etc) with ccaas solutions.solid understanding and experience of cloud solutions (gcp or aws)proficiency in multiple programming languages (e.g., nodejs/javascript/python/ sql/ssjs/apps script) to support saas applications and integrationsmotivated self-starter & quick learner who can effectively work in an accelerated environment and manage multiple concurrent priorities to get things done.analytical thinker and problem solver with excellent communication and troubleshooting skills 8. Exceptional verbal and written communication skills in english. French language is desirable but optional.studies & experience:degree/certification in computer science/software development or equivalent work experience.minimum 5 years experience in supporting or managing contact center solutions - mandatorycertifications in cloud technologies or programming languages are a plus.