Job characteristics: responsible for providing technical support to current customers. Proficient in equipment installations & performing system analysis. Demonstrates the ability to work in a safety focused environment. Is able to provide recommendations for additional programs or process improvements. Has a solid understanding of business, equipment, products/services & account needs. Direct customer interaction in mid to large customer accounts.education/work experience: secondary diploma or equivalent required and 3-5 years experience in industrial/mechanical environment. Water treatment experience preferred - or - technical degree with 2-3 years experience.independence level/reports to: moderate level of independence and able to manage day to day needs of an account