Responsibilities - manage large amounts of inbound and outbound calls in a timely manner - follow communication “scripts” when handling different topics - identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - seize opportunities to upsell products when they arise - build sustainable relationships and engage customers by taking the extra mile - keep records of all conversations in our call center database in a comprehensible way - meet personal/team qualitative and quantitative targets requirements: - high school diploma or ged (might be unfinished) - cms certification - excellent oral and written communication skills - english proficiency (b1h) - 6 months customer service experience - call center experience preferrable technical requirements: - computer proficiency skills - knowledge in operating microsoft office suites we offer: - base salary up to $16,800 - up to $3,000 performance bonus - $3,000 hiring bonus - 2 days off - work from home - direct hiring since day 1 - fully paid training - pantry vouchers - 48 hours shift salary: $17,000.00 - $19,800.00 per month ability to commute/relocate: - 64710, monterrey, n. L.: reliably commute or planning to relocate before starting work (required) experience: - call center: 1 year (preferred) - customer service: 1 year (preferred) language: - english (required) j-18808-ljbffr