The field sales supervisor is an intermediate position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales and customer support activities in coordination with the consumer sales team. The overall objective of this role is to ensure the seamless delivery of support services to citi clients and to assist team in meeting sales targets.
*responsibilities*:
- responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
- track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
- acquire new clients through tele-caller supported outbound calling and micromarketing activities
- complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
- analyze client interests, problems, and potential need for new products and services
- conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
- receive training and assistance for team members including sales executives and tele-callers
- organize marketing activities to get new sources of lead generation and new business
- conduct first level risk analysis to understand fitment with citi’s policies
qualifications:
- 0-2 years of relevant experience
- experience in the financial sector and sales preferred
- working knowledge of related financial regulations and mortgage transaction structure
- general understanding of regulatory compliance, guidelines and regulations
- consistently demonstrates clear and concise written and verbal communication
- effective problem-solving and negotiation skills
- ability to communication across various teams
*education*:
- bachelor’s degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*algunos tips para acercarte a tu próxima oportunidad*:
- ten actualizado tu talent profile en workday.
- anexa tu curriculum y asegúrate de que refleje tu experiência.
- revisa que cumplas con el perfil de puesto antes de aplicar.
*recuerda que los lineamientos de movilidad interna son*:
- tener mínimo 12 meses en el puesto actual.
- no tener ningún tipo de plan de mejora del rendimiento o disciplina mayor que una carta de educación.
- cumplir con los requisitos mínimos del puesto publicado.job family group:
consumer sales
- *job family*:
field sales
- time type:
full time
- most relevant skills
please see the requirements listed above.
- other relevant skills
for complementary skills, please see above and/or contact the recruiter.
View citi’s eeo policy statement and the know your rights poster.