Company description
trinity relationship management (trm) specializes in helping organizations maximize the value of salesforce to increase sales, improve customer retention, and streamline business processes. We offer tailored solutions through salesforce administration, design, implementation, ai integration, and process optimization. At trm, we believe in partnering with clients for long-term success by delivering strategic and operational excellence.
role overview
we are looking for a salesforce business analyst who is ready to start immediately. The ideal candidate is a strong communicator with client-facing experience, comfortable managing tasks through jira, and capable of setting up and maintaining jira boards. You will work closely with stakeholders to gather requirements, configure salesforce, and improve business processes.
this is a remote position, but candidates must be available during pst business hours .
responsibilities
* collaborate with clients to gather, understand, and document business requirements
* analyze current business processes and identify areas for improvement
* configure and maintain salesforce to align with business needs
* create and manage jira boards, workflows, and issue tracking systems
* facilitate sprint planning and communicate project status with internal and client stakeholders
* generate reports and dashboards to support data-driven decisions
* serve as a key liaison between technical teams and business users
required qualifications
* salesforce certified administrator (must have active certification)
* experience with salesforce administration and business analysis
* strong interpersonal and client-facing communication skills
* proficient in jira, including board setup, project configuration, and issue management
* ability to work independently in a fast-paced, remote environment
* strong analytical and organizational skills
* familiarity with crm or saas platforms is a plus
* bachelor’s degree in business administration, information systems, computer science, or related field
compensation
* $500 – $1000 usd/month (depending on experience and skills)
* contract-based, with potential for long-term engagement