What will you do?
we are committed to help our customers win and creating greater value for all our stakeholders in everything that we do. Create your next professional journey as a contract accountant within our order operations department in san pedro, mexico.
how will you do it?
- complete booking (contract rlease & maintenance) activities for a specific region and internal business partners to ensure that the business needs are being met whilst at the same time ensuring that jci meets all its internal and external reporting and control requirements.
- responsibility and assistance with month-end, quarterly, annual closings (owning the specified booking and billing queue to be cleaned up and hitting the business budgeted targets)
- customer satisfaction/total quality
- ability to recognize, respond to internal customer expectations with sense of urgency and even increase expectations.
- order monitoring: keep a vigilant eye on all incoming orders to ensure they are processed promptly and accurately. Collaborate with various departments to ensure the availability of products and resources needed for order fulfillment.
- shipping coordination: work closely with shipping partners and carriers the distribution team to track the progress of outgoing orders. Maintain a comprehensive understanding of our shipping procedures and carriers' networks to provide accurate delivery estimates to internal customers coordination procedures.
- tracking updates: communicate effectively with internal stakeholders, including sales teams and customer support, to provide real-time upon request provide updates on the status and whereabouts of orders. Address any concerns or inquiries related to order delivery promptly.
- documentation: maintain meticulous records of order details, shipping information, and internal customer interactions. Ensure accurate and organized documentation for contract accounting and auditing purposes.
- policy and internal controls compliance: ensure compliance with jci policies and procedures.
- issue resolution: identify and resolve any discrepancies, delays, or issues in the order fulfillment process. Collaborate with relevant teams to find solutions that maintain customer satisfaction and uphold our commitment to excellence.
- process improvement: continuously assess the order management process to identify opportunities, conduct root cause analysis. Propose and implement streamlined procedures to enhance order accuracy and efficiency.
what we look for:
- excellent communication skills, both written and verbal.
- over 3 years of experience in order to cash (order entry, billing, collections, accounts payable, treasury, accounting, among others).
- strong understanding of basic logistics and fulfilment processes.
- bachelor’s degree.
- intermediate skills in microsoft® word, excel, outlook, including:
- intermediate excel skills (data bases, v-look ups, pivot tables) database design and implementation.
- vba for excel an advantage
- ability to utilize formulas to enhance automation.
- utilize pivot tables and v-lookups
- development of views, tables and scripts for automation - preferred strong interpersonal and organizational proficiency. Customer service, effective communication, and adept follow-up skills within fast-paced teamwork, all while consistently meeting deadlines.
- experience in erp (e.g., sap, oracle, iscala) is an advantage.
- solid self-management team player with pro-active approach and problem-solving personality.
- detail-oriented mindset with the ability to manage and organize complex information.
- experience working in shared service center/retained/outsourced environment an advantage.
- johnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion_