Ukg wfm – consultant – americas delivery mexico (admx)
are you an experienced, passionate pioneer in technology? An ukg wfm consultant who wants to work in a collaborative environment? As an experienced ukg wfm consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas delivery mexico (admx) leverages scale and talent to provide high quality, cost-effective service to our clients.
admx is a member of the global delivery network which has presence across the world with delivery centers in the united states, romania, india, spain, china, and the philippines. Admx is in queretaro, mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: making an impact that matters for our clients, our people, and society.
work you’ll do/responsibilities
as an analyst you will function as an integrator between business needs and technology solutions, helping to create solutions to meet clients’ business needs. Analysts gain exposure to multiple industries while demonstrating an awareness of the full breadth of services offered by deloitte consulting llp .
the team
our human capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
qualifications
required
· 3-5+ years of consulting and/or industry experience
· completion of coursework ( egresado ) in any pertinent field or industry
· advanced english level
· participate in the full lifecycle of an operate project including, system enhancements, support and maintenance, in adherence to service level agreements
· work on incident management activities like incidence logging, triage, tracking and resolution on severity basis, and problem management activities of root cause analysis and error handling.
· participate in requirement gathering for identified changes (small and medium enhancement) based on request for change documents, and translate business needs into technical/functional design specifications
· work with it service management (itsm) tools like servicenow for level based (l1,2 or 3) support
· maintain and monitor data conversion assigned activities during all phases of project
· research, document, configure and test all functional elements involving rules and policies
· collaborate with the technical consultant and other project team members to ensure configuration of the functional specifications have been met – additional requirements
· collaborate with project teams and client stakeholders in a virtual environment to support project delivery
· support deployment activities including involvement in local design workshops, and hyper care related activities
· knowledge in one or more of the following areas: workforce management concepts wfm wfc suite, itsm tools, raci matrix, raid log and itil practices
our people and culture
our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes deloitte one of the most rewarding places to work.
professional development
from entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
accommodations
we are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our talent relations team at
as used in this posting, "deloitte" means deloitte consulting llp, a subsidiary of deloitte llp. Please see for a detailed description of the legal structure of deloitte llp and its subsidiaries.
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.