Role summary
associate director, hospital key account manager - neuroscience, southern california.
this field-based role leads integrated stakeholder engagement within targeted hospital accounts to optimize access and adoption of cobenfy, reporting to a kam director.
the role collaborates with marketing, market access, sales, medical and patient services to shape brand access, clinical advocacy and performance strategies across key accounts, with a focus on launch execution and market expansion in neuroscience.
responsibilities
gain a deep understanding of customer objectives, challenges, stakeholder/influence mapping, and market dynamics and translate this knowledge into an actionable strategic and tactical account plan to optimize customer engagement and account outcomes in the neuropsychiatry space
lead the development and execution of account-specific strategies and partner with cross-functional teams to support adoption within hospital systems and health systems
integrate and prioritize account plans and coordinate activities across matrix partners to ensure stellar account management/support that leads to meaningful outcomes
generate optimal access to enable cobenfy use in target accounts by supporting formulary management, the p&t process and advocating for improvement of formulary position
understand account's decision-making on protocols/pathways; monitor any changes and advocate for open access to cobenfy on pathways and protocols
coordinate with hit specialists to support emr/ehr updates to reflect updated clinical pathways, hospital protocols and order sets as needed
engage matrix team and key hospital decision makers to collaboratively build economically accretive solutions beneficial to population health
lead discussions on hospital reimbursement models tied to outcomes, leverage economic data and models to help demonstrate cobenfy's value proposition
serve as the bms neuroscience contact and build and maintain strong, long-term professional relationships with c-suite, finance, pharmacy, operations and other relevant senior administrators; educate key decision makers on cobenfy's reimbursement dynamics in the hospital setting
analyze and apply market data to assess business opportunities and priorities, including relevant impact of regional health care trends
conduct internal business strategy discussions and account reviews routinely to ensure that key internal stakeholders understand the customer's business strategy
identify customer pain points/operational inefficiencies to solve and areas of opportunity to enable access to cobenfy
support dissemination of system-level decisions within associated accounts
operate in full compliance with all applicable laws and with bms policies and procedures
uphold high ethical standards while driving business success and fostering a customer-centric approach
qualifications
minimum of 8 years of pharmaceutical or healthcare experience required
previous hospital and idn experience required; regional or national account management experience preferred
direct health system provider and payer experience required
understanding of the u.s. healthcare system, including direct experience working in hospitals and acute care, integrated delivery networks (idns), organizer provider networks, healthcare systems and payer dynamics
experience with hospital payment models and metrics, p&t process, formulary access and reimbursement dynamics, pathways and protocol development, emr/ehr systems, pharmacy planning and operations required
demonstrated ability to develop customer-centric approaches, leverage multi-disciplinary capabilities and resources in order to realize objectives
track record of driving growth and/or achieving field execution targets in the pharmaceutical industry and consistently exceeding expectations
proven ability to lead without direct authority, collaborate with cross-functional teams, and drive strategic execution to achieve results and exceed goals
strong strategic thinking and problem-solving skills
psychiatry/schizophrenia expertise, sales leadership, marketing/home office experience preferred
prior people management experience is preferred
proven track record of success in access, marketing, and/or sales is required
excellent analytical, social, communication (oral and written) and presentation skills required
demonstrates critical thinking and strong decision-making skills
proven leadership skills and ability to network across complex internal and external environments
a valid driver's license within 50 united states is required
education
bs/ba degree required
additional requirements
this role requires the individual to be in the field >80% of the time
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