O2c business analyst
job summary:
* we are seeking an o2c business analyst to join our team. The ideal candidate will have a strong understanding of billing and invoicing processes, as well as excellent analytical and communication skills.
* the successful candidate will be responsible for analyzing and resolving customer inquiries/queries related to billing, while adhering to policy guidelines for billing procedures.
key responsibilities:
* billing and invoicing: understand the basics of billing and invoicing processes, including downloading bank statements for all accounts and applying cash based on defined processes without exceptions.
* customer support: provide regular reports on activities and progress to senior team members, while resolving customer inquiries/queries related to billing in a timely manner.
* document management: follow up with field location teams for necessary supporting documents required for billing, and collate remittances for cash/wire/cheque payments received.
* order reconciliation: reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.
requirements:
* education: bachelor's degree in a relevant field such as accounting, finance, or business administration.
* experience: 2+ years of experience in a related field, preferably in a business analyst role.
* skills: excellent analytical and communication skills, with a strong understanding of billing and invoicing processes.
benefits:
* competitive salary: we offer a competitive salary package, including bonuses and benefits.
* opportunities for growth: we provide opportunities for professional growth and development, with a focus on career advancement.