The service associate is an entry-level position responsible for executing customer service activities, while ensuring adherence to citi's policies and guidelines, in coordination with the customer service function.
the overall objective is to resolve client inquiries and issues and to provide on‐going customer support.
responsibilities
conduct client verifications, address account related inquiries, process transactions and cross‐sell an expansive set of products and services to existing and new citi clients
resolve inquiries and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and write‐offs, banking fees, charges for all cards and credit products to the prescribed limit
make recommendation for temporary line increase, as necessary
develop and maintain detailed knowledge of an expansive set of products and service offerings
escalate potential fraud cases to the fraud department and sign on behalf of the bank, if needed
fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all employees and will be measured by specific metrics
qualifications
0–2 years of relevant experience
proficient in microsoft office
effective written and verbal communication skills
influencing and relationship management skills
facilidad de palabra y buena comunicación
experiência deseable en cobranza
manejo básico de computadora
education
bachelor's/university degree or equivalent experience
this job description provides a high‐level review of the types of work performed.
other job‐related duties may be assigned as required.
job details
job family group: customer service
job family: service
time type: full time
equal opportunity statement
citi is an equal opportunity and affirmative action employer.
qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
view the eeo is the law poster.
view the eeo is the law supplement.
view the eeo policy statement.
view the pay transparency posting.
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