*job title*: application engineer
*location*: panama
*location type*: on-site
watson-marlow fluid technology solutions is part of spirax group, a ftse100 and ftse4good multi-national industrial engineering group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
when you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.
visit our website to learn more.
*job summary*:
we are seeking a talented and motivated application engineer to join our dynamic team.
*key responsibilities*:
*what you'll be doing*
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- technical support: provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations.
this may include evaluating failed hoses, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer's behalf, making field visits, etc.
- training: assist in providing product training to customers and sales engineers.
this to include both theoretical (classroom presentations) as well as hands on product training within our wet training center including the complete set-up and running of customer demonstrations.
- collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping and accounting for seamless customer order management.
- generate bill of materials and all pertinent documentation to facilitate processing of an order into production and raising the order on our system.
this includes but is not limited to working with vendors on proper specification of product, raising and maintaining product specification records, compiling equipment lists, generating custom drawings or instructions relating to a job, etc.
- prepare submittal and other related project documentation for customer review and approval prior to releasing equipment.
- field service: provide field support for installed equipment such as start-up, training, testing and troubleshooting.
- records: maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per iso procedures.
- utilize experience to assist in department level continual improvement projects as required.
- other: assist with other tasks as delegated by the operations manager.
*this is what you'll need to be successful in this role*
- 2-5 years related product and market experience.
bachelor's degree required.
- team oriented, well organized and detail oriented.
- hands on experience troubleshooting peristaltic pump equipment and pump control systems is preferred.
- flexible and adaptable to a fast-paced environment.
- proven ability to resolve problems independently and take appropriate action in a timely manner.
- exceptional oral and written communication skills required to communicate with internal and external resources.
- functional knowledge of enterprise resource planning (erp) software.
at watson-marlow, we believe in taking care of our colleagues.
we offer a generous benefits package, including:
- a competitive salary
- flexible working arrangements
- a generous holiday allowance
- three days' paid volunteering leave
- additional support and benefits through our everyone is included group inclusion plan
*everyone is included at spirax group*
we are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential.
for us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
we want everyone to be able to make their difference here, so we will always consider requests for flexible working.
we know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our group inclusion commitments.
these include
- gender-neutral parental leave
- 15 days of extra paid caregiver leave
- paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- menopause-friendly workplace principles and more
*company overview*
our shared purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world.
our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as food & beverage, pharmaceutical & bio