Overview and summary:
this position is responsible for the delivery of client services on an account team. The sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.
Essential duties and responsibilities:
- plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
- designs, creates and manages client databases, utilizing urban science proprietary software, ensuring accurate and high-quality data.
- assists management in creating estimates and proposals for clients to better understand the proposal process.
- serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
- acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
- tracks, processes, analyzes and verifies data to improve accuracy and quality.
- assume responsibility for accurate and high-quality data being utilized on assigned projects.
- use technical skills to accurately update and maintain urban science internal software systems.
- adheres to quality control standards for urban science and client organizations.
- coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
- attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions and results.
- proactively communicates with management to provide updates and report issues in a timely manner.
- actively works with manager to understand and implement solutions to improve nps (client satisfaction).
- partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
- actively supports and participates in required urban science training programs to achieve targeted development objectives.
- works with manager in completing annual goal setting and performance review promptly.
- works with manager to prioritize other duties as assigned.
Qualifications - education and experience:
- minimum of 4 years related work experience required (6 years' experience preferred)