Overview:position available in guadalajara & querétaro*general responsibilities*- taking orders from north america distributors in spanish, english and french- follow up on distributors needs in spanish, english and french regarding distributor relations and order support.
- follow up with distributor ́s complaints, requirements, and inconveniences until resolution.
- provide service via chat for distributors from nam in spanish, french and english, updating personal information and supporting distributors with the necessary information to help their business growth.
- order tracking*functions and responsibilities*- track member ́s orders showing with empathy and good service.
- document any adverse event reported by a distributor and continue with the process needed for them to receive proper follow up by the correct department.
- provide distributors with information regarding promotions, events, and our products.
- orientation for our distributors so they can obtain better results from products and company services.
- reactivate distributor ́s account when they request it.
- document each one of the interactions that our distributors have.
- leave cases pending for different departments according to our distributor ́s needs.
- work hand in hand with other areas such as finance, warehouse, operations, sales centers and order audit to provide solutions for order issues.
- assist with order adjustments, modifications, or cancellations when applicable as a onetime exception.
- keep a professional communication with management, area supervisors, work collages, different departments and distributors providing quality service.
- stay up to date on any changes to stay updated on area processes.
- have a proper use of all tools to provide an efficient service for our distributors and their businesses- support herbalife ́s corporate events.
- have basic knowledge on what departments we should be transferring our distributors to according to their needs or inconveniences.
- advise supervisors of any problems with our member ́s tools such as: goherbalife and myherbalife to report via help desk.
- make (ob) calls to provide relevant information to our distributor ́s regarding promotions, launches and business opportunities.
- contribute to decrease call flow of our sales order department.
- support ob campaigns when wfm requires it.
- be available to support at the call center on holidays and events out of office when the required by the company.
- correctly assign hncare cases for proper and efficient follow up and reporting.
- distributor support via chat.
*processes and controls*- compliance of company politics.
- adherence to controls established by the member relations department to achieve monthly goals.
- follow required processes by quality.
- finish the complete training process and have a satisfactory evaluation according to the region ́s criteria.job qualifications:*organizational relations*:- interact with member relations, shipping, sales centers, mpc, refunds-repurchase, business practices and finance.
*abilities / education/ experience required*:- excellent skills written and spoken in spanish, english and french.
- technical career or high school diploma- 1 year experience in customer service.
- ability to interact with other corporate areas.
- knowledge on de microsoft word, excel, e-mail, internet.
- teamwork oriented.
- adaptable to changes, proactive and innovative.
- organized- ability for problem solving and to complete tasks delegated by supervisor/coordinator.
- capable of adapting to work environment.
- fast learner.
- high level of responsibility- ability to multitask- good grammar.
- observative and high common sense.
- good working under pression.
- 40 written words per minute (desirable)- average of 90% in the last 3 months- advanced knowledge on marketing and sales plan.
- distributor, customer, and teamwork oriented.
- knowledge on hdms, hms, hncare, genesys y hcm- experience on sales order.