About us ?
lemlist is the sales engagement platform that gives sales teams the unfair advantage they deserve.
bootstrapped since day one, we've grown from 0 to $40m arr in 6 years, without raising a single dollar.
today, we're a profitable b2b saas company valued at $150m, trusted by 40,000+ sales teams worldwide to book more meetings and close more deals.
your mission
as a customer success manager, you will own a portfolio of 100 high-value clients and contribute to $1m in annual recurring revenue (arr).
your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% net revenue retention (nrr) target through proactive engagement, upsells, and renewals for the north american market.
what you'll do
? Customer onboarding & adoption
led new clients through a structured and seamless onboarding experience.
? Account management & growth
build and nurture strong relationships with key accounts to foster engagement and loyalty.
? Customer success & support
be the trusted advisor for your portfolio, ensuring customers achieve their goals.
? Retention & expansion
identify and execute upsell and cross-sell opportunities to increase account value.
what we're looking for
fluency in english (spanish will be a +)
you'll be working with international clients.
customer-first mindset
you're passionate about delivering outstanding customer experiences.
sales-driven approach
you understand how to drive revenue through upsells and retention.
strong communication skills
you excel at building relationships and simplifying complex ideas.
proactive problem solver
you take ownership, anticipate challenges, and find creative solutions.
experience in saas or customer success
is a plus
what you'll gain
? Ownership of a high-value client portfolio in a fast-growing company.
? Hands-on experience in customer success, retention, and revenue growth.
? The chance to make a real impact by driving product adoption and customer satisfaction.
? A dynamic, international environment where innovation and collaboration thrive.
recruitment process
interview with victoire (our tam)
meet with tal (team lead kam)
business case + debrief (yann vp of sales + tal)
meet with charles (ceo)
reference check
offer
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