Location: Remote
Experience: 2+ Years (Workday HCM)
English Level: B2+ (Upper-Intermediate or higher)
We are looking for a Tier 1 Workday helpdesk resource. Primary duties will be around EIBs and reassigning user-based security roles, the candidate will manage around 80% of all tickets.
* Act as first point of contact for Workday-related support requests via ServiceNow ticketing system.
* Provide guidance on basic navigation, functionality, and troubleshooting with Workday HCM skus.
* Assist users with password resets, login issues, and general system access problems.
* Document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up.
* Escalate unresolved or complex issues to Tier2 support or Workday functional teams.
* Maintain knowledge base articles and FAQs for common Workday issues.
* Ensure compliance with company policies and data security standards when handling sensitive information.
🔍Must Haves:
* 2+ years experience supporting Workday HCM
💼 Benefits Package:
We offer a competitive and comprehensive set of benefits, including:
* Major and minor medical insurance benefits that include coverage for spouse and children, as well as support for medical expenses.
* Life insurance
* Savings fund
* Grocery vouchers
* Christmas Bonus
* Career Path Development
* Telework allowance
* Wellness & cultural support programs
* Discounts on graduate programs at universities like Tec de Monterrey and UAG
* Language school discounts
👉 Please send your updated CV in English to start the process!