**Poste**
Main Objective
The Assistant Store Manager provides support in the overall management of the team, merchandise, and client experience. They will lead and develops the team, delivers operational excellence, drives the achievement of sales results, and ensures that the highest level of client experience is always delivered.
**Responsibilities**:
Team Management & Development
- Empower and support the team so that they perform at their highest level to meet their individual and store objectives
- Support in-store training routine and on-boarding of new hires
- Assume the role of Store Manager in the absence of the Store Manager
- Supervise store personnel and implement company policies
- Identify, recruit, and develop talents in collaboration with the store leadership
- Lead and empower the team to drive business: build a positive and harmonious work environment and champion collaboration within the team
- Proactively assess and lead performance of the team associates
- Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention and encouraging cross selling
- Ensure policies, brand standards and grooming guidelines are communicated and implemented
Client and Business Management
- Build and maintain client books, meeting sales objectives
- Handle quality of customer service to meet customer expectations
- Help to develop improvement plans for improving Mystery Shopper Results
- Implement appropriate CRM tools and develop dedicated clients
- Be aware of market trends and give feedback to Store Manager
- Support in building long term client relationships, leveraging the clienteling tools
- Establish a client-centric mentality in store to ensure the highest level of client experience and proactively handle any situation that may arise
- Partner with store leadership to communicate and encourage the team on corporate strategy and relevant business operations
- Cultivate action plans to help boost business and increase product performance, leveraging visual merchandise, clienteling, training and collaboration
Visual Merchandising
- Work with the Visual Merchandising Ambassador to ensure Visual Merchandising is consistent with Company standards; periodically align visual merchandising and sales performance
Inventory Management
- Ensure that merchandise is accurately handled, displayed, stored and maintained by team
- Support in maintaining inventory accuracy and shrink rates within company standards, such as making sure cycle count procedures are accomplished per guidelines
- Ensure opening/closing counting duties are completed as required
Retail Performance
- Ensure accurate procedures are being met regarding cash, credit card and check processing
- Control petty cash is in accordance with company policy and procedure
- Support in ensuring top store standards is being implemented and met
- Assist in morning briefs as needed
**Information additionnelle**
- Minimum 5 years’ leadership experience in retail preferred
- Minimum 3 years’ luxury experience preferred
- Strong drive for results; goal oriented
- Proactive interpersonal abilities: the ability to communicate effectively both verbally and in writing
- Ability to use POS system and its inventory management functions
- RTW experience preferred
- Foreign language skill is a plus
- Ability to work in a team environment
- Ability to lift boxes / weight up to 10lbs
- Bachelor’s Degree or equivalent experience a plus
- Organizational and strong digital literacy required
- Flexible availability, some nights, weekends, and holidays