Overview
join to apply for the front desk supervisor role at four seasons hotels and resorts.
about four seasons: four seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
about four seasons resort and residences los cabos at costa palmas four seasons resort and residences los cabos, at costa palmas, located in la ribera, will be part of the exclusive costa palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the sea of cortez. Los cabos has long been a destination for luxury travelers and is a natural fit for four seasons as we expand our presence in mexico.
learn more about four seasons resort and residences los cabos at costa palmas:
* hotel site: https://www.fourseasons.com/es/loscabos/
* instagram: #fsloscabos
about the role of front desk supervisor
the front desk supervisor oversees daily front desk operations, ensuring smooth guest arrivals, departures, and overall satisfaction. This role supports the front office team by providing guidance, handling escalated guest concerns, and ensuring service standards are consistently met in alignment with the resort’s brand values.
what you will do
* supervise front desk operations including check-in, check-out, reservations, and guest inquiries.
* handle guest concerns or complaints promptly and professionally, escalating when necessary.
* ensure personalized and efficient service, maintaining high guest satisfaction levels.
* conduct daily briefings to communicate operational updates, vip arrivals, and special requests.
* train new staff on systems, sops, guest service standards, and upselling techniques.
* monitor front desk workflow, schedules, and ensure adequate staffing coverage.
* verify accuracy of daily transactions, billing, cash handling, and night audit reports.
* coordinate with housekeeping, reservations, f&b, and security to ensure seamless guest experiences.
* communicate special requests, room allocations, and service issues effectively.
* ensure adherence to brand standards, safety protocols, and grooming policies.
* uphold policies regarding data protection, payment security, and guest confidentiality.
what you bring
* fluency in spanish and english is required.
* 3–5 years of front desk or guest services experience, with at least 3 years in a supervisory role.
* two or more years’ experience in a luxury hotel or similar environment is an asset.
* strong knowledge of opera; ability to work with all hotel systems and maintain high attention to detail.
* understand and deliver high-quality, luxury service standards.
* excellent interpersonal and communication skills; cross-cultural sensitivity and customer service orientation.
* guest-centric approach and understanding of guest preferences.
what we offer
* compensation: highly competitive salaries plus an annual incentive plan for managerial roles at department head level.
* transport: shuttle service from san lucas and san jose del cabo to the resort.
* uniforms: complimentary dry cleaning for employee uniforms.
* training & development: in-house training workshops for line and management employees.
* recognition: employee service awards, employee of the month, and employee of the year awards.
service culture
four seasons consistently ranks among the world\'s best hotels and most prestigious brands. Our greatest asset is our people, and we strive for dignity, pride, and satisfaction in what we do.
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