Customer success team lead job description
the customer success team lead is responsible for guiding a team of customer success managers across regions. This individual will analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to enhance efficiency and achieve business objectives.
the ideal candidate will have a proven track record in customer success, a passion for new technologies, and experience growing and developing a csm team. They will thrive in this role if they are organized, persistent, analytical, diplomatic, attentive, hard-working, and determined to grow their skills and teams.
required skills and qualifications:
* excellent academic results at school and university.
* bachelor's or equivalent degree in business, communication, or stem.
* knowledge and passion for customer success, revenue management and technology; experience in saas or software industries.
* track record of delivering exceptional customer success results.
* commitment to continuous learning and improvement – curious, flexible, scientific.
* creative problem-solving and cross-team collaboration.
* experience growing and developing a csm team.
* hands-on approach to using data to drive team activities and continuous improvement.