Direct message the job poster from perficient
we are seeking a dynamic and technically proficient service delivery manager to lead the delivery of it services across cloud, infrastructure, enterprise applications, and devops environments. The ideal candidate will bring a strong foundation in itil-based service management, devops practices, agile/scrum leadership, and hands‑on experience with platforms such as sap, salesforce, aws, and azure. This role demands strategic thinking, operational excellence, and the ability to drive cross‑functional teams toward successful outcomes.
Responsibilities
lead end-to-end service delivery across it operations, ensuring sla and kpi compliance.
Manage hybrid environments including cloud (aws, azure), on‑premise infrastructure, and enterprise applications (sap, salesforce).
Oversee devops pipelines and ci/cd processes to support agile development and deployment.
Act as scrum master for agile teams, facilitating ceremonies and removing impediments.
Implement and optimize itil processes (incident, problem, change, release, etc.).
Collaborate with business stakeholders to align services with strategic goals.
Drive continuous improvement initiatives and manage service escalations.
Monitor performance and availability of infrastructure and applications using industry-standard tools.
Manage vendor relationships, service contracts, and third-party integrations.
Devops & automation
ci/cd: jenkins, gitlab ci, github actions
networking
tools: wireshark, solarwinds, netflow analyzer
vpns, sd-wan, mpls, zero trust architecture
qualifications
proven leadership of cross-functional teams (10–30 members)
certified scrum master with agile delivery experience
strong communication and stakeholder engagement skills
conflict resolution and escalation management
customer-centric mindset with a focus on service excellence
adaptability in fast-paced, evolving environments
mentoring and coaching experience
strategic thinking and decision-making under pressure
seniority level: mid-senior level
employment type: full-time
job function: consulting; industries: it services and it consulting
#j-18808-ljbffr