The human resources supervisor will serve as a key hr contact supporting the site by performing various hr functions to ensure employee satisfaction, productivity, and compliance with federal and state regulations.
in this role, you will:
* maintain employment records using hr management systems
* communicate hr policies, procedures, laws, standards, and other government regulations
* act as an effective hr adviser to employees and management
* investigate employee relations issues, such as harassment allegations, work complaints, or other concerns, and provide recommendations
* facilitate a smooth onboarding process for new hires
* promote and implement various hr programs and site events
* administer site benefits
we are looking for someone who:
* holds a bachelor’s degree in human resource management or has equivalent work experience
* has 3+ years of hr experience related to employment and labor law, supporting diverse employees, with skills in coaching, counseling, and employee relations
* is proficient in microsoft office and hris systems
* can exercise discretion and judgment in providing feedback, guidance, clarification, and disciplinary actions
* has experience in a call center or fast-paced environment (preferred)
* possesses an entrepreneurial spirit, an “expect greater” attitude, and leads by example
about resultscx
resultscx is a premier customer experience partner serving fortune 100 and 500 companies. We design and deliver digitally influenced customer journeys that drive satisfaction and loyalty, while improving efficiency and reducing costs. With over 30 years of experience, we operate in more than 20 locations worldwide with approximately 20,000 colleagues. Our expertise includes analytics, contact center as a service (ccaas), and our ai-powered supportpredict platform. We foster a high-performing, fun culture committed to delivering exceptional customer experiences.
resultscx is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected factors under law.
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