Project description:at dxc we use the power of technology to deliver mission-critical it services that our customers need to modernize operations and drive innovation across their entire it estate.
we provide services across the enterprise technology stack for business process outsourcing, analytics and engineering, applications, security, cloud, it outsourcing and modern workplace.client success managers (csms) deliver revenue growth in one or more client accounts.
they are the key representative of the consulting & engineering services (ces) organization for their clients and coordinate all ces activities and personnel within their account(s).
csms are core to the development and delivery of ces strategic objectives and financial goals.responsibilities:assist in the day-to-day delivery of assigned client accounts.support the account delivery manager in ensuring efficient account operations.work closely with clients to understand their needs and assist in meeting their goals.contribute to budget management and cost control for the accounts.assist in tracking key performance metrics and objectives.stay informed about industry trends and their impact on account strategies.address account-related issues and escalate as needed.provide regular status updates on account performance.mandatory skills description:bachelor's degree in a relevant field or equivalent combination of education and experience.typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.experience with profit and loss reports and control.proven experience in account delivery and leadership roles.proficiencies in strategic planning, client relationship management, and team leadership.continuous learner that stays abreast with industry knowledge and technology.languages:english: b2 upper intermediate