Operations manager (career coaches department)
* student's experience
* mexico
* management
* full-time
description
hi! We’re tripleten — an award-winning coding bootcamp helping people from all backgrounds launch careers in tech. We are in search of a career coaching operations manager to drive excellence in the team’s operational metrics and optimize workflows.
you’ll track team capacity, manage shifting workloads, and maintain strong relationships with each coach to ensure alignment, proper resourcing, and smooth operations. You’ll also lead process improvements to enhance the student experience and enable informed, data-driven decisions. We’re looking for someone who is results-oriented, thrives in a dynamic environment, and isn’t afraid to roll up their sleeves to test and scale what works.
what you will do
1. assign students to career coaches and reallocate resources in case of career coach replacements.
2. manage billing, contracts, bonuses, and payment processes, carrying out audits of billed activities.
3. develop internal knowledge bases and process documentation for career coaches.
4. participate in assessing existing processes and their impact on students, looking for ideas on what could be optimized to improve student experience and team workflows.
requirements
* you have 2-3 years of experience in program management, project, or operations management.
* you have worked on developing processes in client-facing teams and know a good deal about providing great service to clients.
* you are a results-oriented, analytical problem-solver with a big heart and a lot of empathy for your team.
* you can refer to concrete cases where you achieved measurable results in your past work.
* you have outstanding communication and collaboration skills, including great public speaking skills in english.
exceptional advantages:
* you have experience working in education or edtech.
* you have worked in teams creating or managing digital products.
* you have experience working remotely.
* you have experience working in teams or projects that were growing rapidly.
what we can offer you
* compensation of up to $2,000 per month gross, depending on experience.
* a comfortable digital office. We use modern digital tools— miro, notion, google meet, etc.— to make the process of working together seamless.
* growth opportunities. Our product is expanding quickly, so it's a great time to get on board and challenge yourself.
* diverse and tight-knit team spread across serbia, us, latam, and more.
disclosures:
*at this time, we are unable to offer h1b sponsorship opportunities in the usa.
*this job description is not designed to contain a comprehensive list of activities, duties, or responsibilities that are required. Management reserves the right to assign or reassign duties and responsibilities at any time.
*tripleten is an equal employment opportunity/affirmative action employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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