*are you ready to make it happen at mondelez international?*join our mission to lead the future of snacking.make it possible.*you will support our order-to-cash (otc) operations and/or the customer collaboration agenda for a given market or set of customers.you will offer improved value and service to the customer and increase supply chain efficiency while offering clear accountability and transparency into customer performance through a single point of contact.*how you will contribute*you will:- drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners- achieve kpis targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes- development, coach, delegate and lead a team that can drive the business agenda and give them the opportunity to grow in the organization- focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration- deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer*what you will bring*a desire to drive your future and accelerate your career.you will bring experience and knowledge in:- experience in cs&l function, ideally with excellent knowledge of otc management and processes, customer supply chain management- cross-functional experience (sales, cs&l controlling, demand planning, and logistics and warehousing knowledge)- sap, information systems, process design, standard operating procedures- experience leading and developing a team- able to analyze data and derive insights into action with a focus on delivering to timelines and kpis- great interpersonal, teamwork and communication skills*more about this role*+8 years of experience in cs&l, working with sap systems with order management processes, order to bill, order fulfillment and logistics functionsexperience in digital transformation projects, leading training in the organizationexperience as a leader, managing teams and working with different business areas.supervising local testing and validation of data and interfacesprevious experience in mass consumption and multinational companies*education / certifications*:bachelor's degree*job specific requirements*:advanced english*work schedule*:hybrid (2 or 3 times per week in the office)no relocation support availablebusiness unit summarymondelez méxico has been in the country since * and currently employs 6,000 wonderful people.our diverse portfolio includes iconic and mouth-watering global brands such as _trident_, _oreo_, _philadelphia_, and local jewels like _clorets_ and _bubbaloo_.we are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by mexicans.our growth is supported by our cutting-edge manufacturing facilities, such as our puebla plant and nuevo león hub, which are the largest gums, candies and biscuits factories in the world in terms of volume.you can buy are products in 900,000 places in mexico.we are also home to one of the 11 technology centers mondelez international has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking.we are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.mondelez international is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.job typeregularnetwork managementcustomer service & logistics