Overview
job title: global digital transformation manager – americas
location: mexico
we are looking for a regional cx deployment lead to drive the digital transformation of customer experience and crm (dynamics) across the order to cash process. If you have experience in crm (service) deployment and service digitalization, and a passion for customer experience, let’s connect. Based in mexico, you will work closely with team members on diverse, cross-functional initiatives that foster growth, engagement, and effective communication across the organization.
at dsm-firmenich, being a force for good is not optional. Diversity, equity & inclusion is a shared responsibility woven into our daily work, benefiting our people, customers & communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
responsibilities
* deploy & support: lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the deployed solutions meet the business requirements and expectations.
* conduct training sessions for regional teams in local language if needed, including deployment and ongoing skill enhancement sessions, with tailored material or translations as needed.
* oversee and coordinate the deployment of digital solutions (starting with cx360 project: crm microsoft dynamics) within the assigned region.
* ensure deployment timelines, deliverables, and milestones are achieved in alignment with global and related business goals.
* monitor & report: report to relevant stakeholders (group and bu) the results of deployment and adoption maturity.
* ensure teams follow the agreed deployment methodology, e.g., train the trainers, based on coe.
* management of specific regional requirements and needs, communicating and escalating relevant project issues during & after deployments.
* support cx bu data management and act as bu data steward for cx related data.
* understand business needs and specificities.
* act as regional advocate reporting to bu and group the needs/requirements related to digital tools and processes of the designated region.
you bring
* a degree in computer science or engineering and experience in supply chain management.
* +10 years of experience in deployment of new solutions (process & digital) in the customer experience area, based on analytics, insights and strategy.
* experience in project management and out-of-the-box thinking on new solutions to improve the experience of our customers and our teams.
* experience in supply chain management -- driving transformation with customer focus.
* excellent oral, written and presentation skills in english, with the ability to make the complex understandable and actionable.
* abilities of analysis, organization, presentation, communication and teamwork.
* a commitment to teamwork, fostering collaboration and respecting diverse perspectives.
we bring
* join a highly socially and environmentally responsible company.
* work in a global and intercultural environment.
* be part of a highly creative and imaginative team in an incredibly competitive and inspiring industry.
* creative mindset to inspire our customers and consumers worldwide.
* leadership, learning, training and development plans.
* competitive base salary, variable compensation plans and an enviable set of benefits.
how to apply
interested in this job? Apply online by submitting your resume through our career portal. The procedure will generally follow the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal. For further information, please contact the provided tap name and e-mail.
equal opportunities commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive progress. We aim to build a workplace where opportunity is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone with us. dsm-firmenich is an equal opportunity and affirmative action employer. Our people are diverse, and we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based on job-related reasons regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
we are committed to providing reasonable support for disabled applicants in our recruiting process. If you need assistance, and are comfortable to share this, please let us know.
about dsm-firmenich
as innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a swiss-dutch company, listed on euronext amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.
www.dsm-firmenich.com
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