Overview
tiffany & co. embodies beauty, romance and the iconic blue box. For 175 years, tiffany has created a legacy of exquisite designs and timeless design. Tiffany & co.'S heritage and dedication to craftsmanship and sustainability shape our workplace and the expectations we set for our employees.
we expect our employees to deliver the tiffany experience to every client and to recognize and reward excellence in service of this promise.
responsibilities
* the store manager will effectively lead, develop and support the sales and/or operations of a tiffany store to meet and/or exceed sales and profitability targets. Lead a climate of service excellence and guide the team to deliver extraordinary client experiences, partnering with the retail director. Embody the tiffany cultural values: create the dream, be bold, win with passion, do the right thing, and be brilliant together.
* sales: deepen client relationships to achieve the sales plan and drive lifetime loyalty and spend. Identify business opportunities and implement actions to consistently meet or exceed monthly, quarterly and annual store sales. Direct managers to drive client development among team members to cultivate new and existing clients. Demonstrate sales leadership by actively working on the sales floor and managing client relationships personally. Motivate the team to drive business through key product pillars.
* service: elevate the in-store experience by delivering memorable moments. Lead, model and coach using tei (voice of client survey) feedback and improve the tiffany experience index. Maintain guest experience management on the floor, coach the team on the power of blue selling ceremony and ensure tiffany client experience expectations are met at all times. Optimize hospitality and store amenities to create unique experiences. Act on tei performance and client feedback to enhance service.
* talent: hire and develop talent to build a best-in-class service and selling organization. Develop and execute a talent action plan for the store. Assess capabilities and create development plans to grow talent at all levels and support career progression. Encourage, coach and provide qualitative feedback, using rewards, recognition and performance management to improve engagement and performance. Network and recruit to build a diverse, multilingual talent pipeline.
qualifications
required qualifications:
* 7–10 years of sales management experience in retail or luxury retail or relevant client-facing experience (e.g., hospitality).
* proven track record in sales generation and achieving sales goals.
* flexibility to work non-traditional hours, including days, nights, weekends and holidays.
* demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market presence.
* proficiency with microsoft office suite and pos systems.
* willingness to work in various roles (sales floor, operations, etc.).
preferred qualifications:
* college/university degree.
* graduate gemologist degree or gia coursework preferred.
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