Four seasons mexico city - director of revenue management
four seasons mexico city is looking for a director of revenue management who is responsible for identifying and maximizing all potential revenue opportunities for the hotel. This includes the analysis of revenue potential generated by the transient and group market segments as well as market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations in order to determine the appropriate mix of business to achieve revenue potentials every day of every year. The director of revenue, along with the director of sales and marketing, coordinates group inventory and allocations and develop policies and procedures pertaining to revenue management.
key activities and outcomes
interpret business analytics into meaningful action to improve performance
hotel benefits from subject matter expert in the following business analytics:
* str market share analysis
* travelclick rate, demand and hotelligence 360 reports review for future demand opportunities vs. comp set
* business intelligence tool reports of lead time, upsell, room type utilization, direct‑3rd party mix, package and promotions performance, etc.
* future leverage of analytics toward total revenue management approach
leverage ideas revenue management system
opportunities to leverage demand and improve revenue performance are identified and action implemented via:
* last room values/hurdle rates
* unconstrained demand evaluation
* oversell recommendations
* group evaluations for improved profitability
manage rates and inventory in all distribution channels
availability and restrictions are appropriately displayed in all booking channels:
* opera, ors, ota, trust, gds, web
initiate pricing analysis and recommendations
pricing is evaluated regularly to leverage demand vs. price equation to optimize revenue:
* published competitive rates are evaluated daily using competitive shopping tools
* competitive consumption by price point is reviewed monthly using hotelligence 360 market price report to identify opportunities for engagement at new price points
* room type utilization report completed quarterly to evaluate performance of room type and possible shifting to premium priced categories
ownership of ota market manager relationship
leverage power of ota distribution to hotel’s advantage:
* monthly communication with ota market managers highlighting both upcoming demand and need dates
* attention to page placement striving for 1st page
* ensure participation in no‑cost marketing promotions
ownership of local merchandising strategies in distribution channels
merchandising opportunities are leveraged to hotel’s advantage:
* effective rate sequence on web, gds displays
* effective on‑line room type and upsell descriptions
* ota page placement and promotions leveraged
* new merchandising opportunities in channels explored
lead weekly revenue strategy meetings separate from forecast meetings
frequent and regular revenue strategy meetings ensure:
* members are engaged in strategic business decisions and are informed to take action on emerging business trends
* consensus among stakeholders on strategy
* alignment of activities and efforts toward a common goal
key behavioural competencies
* excellent oral and written communication skills; must be able to write clearly and effectively
* must be able to condense complex data into meaningful strategy
* ability to present contrarian viewpoint and gain consensus through business analytics
* ability to work under pressure and meet various deadlines in a fast‑paced environment
* ability to manage time effectively, accordingly handle multiple tasks simultaneously
* excellent analytical, organizational and problem‑solving skills
* capable of working and communicating effectively with senior management in corporate office, hotels, and other subsidiaries
* must be flexible and dependable to work beyond a standard work day when required
* strong management skills
* able to work independently with minimal supervision
key functional competencies
must possess good knowledge and understanding of four seasons business principles in order to integrate brand strategy with local hotel initiatives and improve performance.
technical skills and knowledge
mandatory
* excel spreadsheets, pivot tables
preferred
* ms office, lotus notes, word, powerpoint, hyperion enterprise, ideas revenue management, opera property management system
key relationships
internal relationships
* general manager, director of marketing, director of finance, director of rooms, director of sales, director of food and beverage
* area director of hotel marketing, area director of revenue management, area vice president of hotel marketing
external relationships
* agencies, vendors, ota market managers
education
completed a university degree in accounting, business administration, or hotel management.
experience
3 – 5 years’ experience working in hotel revenue management or similar business analytics and strategy role.
travel
limited, 0-5%
language
english and spanish. Advanced level
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