Squad manager – loyalty (digital transformation)
at it-seekers we are looking for talent to join our engineering team as a squad manager – loyalty (digital transformation), participating in the execution of loyalty transformation program, ensuring delivery across business, technology, and data in a highly complex environment. This role translates the transformation vision into reality, orchestrating execution while managing dependencies, risks, and trade-offs.
purpose of the position
head of loyalty ecosystem defines the target state, capabilities, architecture, and strategic priorities. The squad manager is responsible for executing that roadmap end-to-end. Does not define strategy or transformation vision. Does not own rfp design or structural decisions. Owns execution, sequencing, and delivery of the program.
key responsibilities
execution & delivery
* lead execution of the loyalty transformation roadmap.
* translate capabilities into actionable initiatives and delivery plans.
* define sequencing and manage the critical path of the program.
program orchestration
* orchestrate cross‑functional workstreams (technology, commercial, finance, operations).
* ensure coordinated delivery across business, it, and data teams.
* drive structured execution across pods and initiatives.
dependency, risk & mitigation management
* identify and manage cross‑functional dependencies.
* lead risk identification, analysis, and mitigation planning.
* anticipate execution constraints and ensure timely resolution.
* own execution viability of the program.
governance & decision support
* drive program governance and support executive decision‑making.
* escalate blockers and trade‑offs impacting delivery.
* ensure alignment between execution and strategic intent.
technology & execution alignment
* ensure alignment between business roadmap and technology/data constraints.
* work closely with it to guarantee scalable and coherent implementation.
* surface implications for key initiatives (e.g., lms, data, integrations).
stakeholder management
* align senior stakeholders across the organization.
* act as the main execution counterpart to the head of loyalty ecosystem.
* ensure visibility of progress, risks, and outcomes.
performance & impact
* track kpis and ensure delivery of business impact (revenue, cx, efficiency).
* ensure measurable outcomes from transformation initiatives.
requirements
* software engineering, systems engineering or related field (graduated).
* 4–10+ years in strategy, consulting, or program management.
* experience in digital transformation or loyalty programs.
* proven ability to manage complex, cross‑functional execution.
* solid experience with stakeholder management.
* strong verbal communication in english (c1).
soft skills
* customer service
* communication
* leadership
* organization and teamwork
* adaptability
benefits
* legal and additional benefits.
* 15 days of christmas bonus.
* 25% vacation bonus.
* savings fund.
* major medical insurance.
place for work: reforma, cdmx.
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