Jumpfactor is a globally recognized b2b and msp growth agency that engineers scalable revenue systems not just campaigns.with $1.9b+ in client revenue generated, we're built on accountability, performance, and a team that genuinely loves winning together.the roleas a senior digital marketing account manager, you'll be the trusted advisor your clients rely on to grow.you'll own a portfolio of high-touch b2b accounts driving satisfaction, retention, and revenue growth through proactive coaching, sharp performance communication, and strategic relationship management.this is a fully remote, high-impact role where your results are visible, your growth is real, and your clients feel it.what you ownportfolio nps, retention, and churn reduction targetsupsells, cross-sells, renewals, and account expansionclient onboarding activation and milestone completioncampaign performance oversight cpl and mcac in rangeclient calls, escalations, and difficult conversationsticket resolution within sla and quality standardsdriving adoption of jumpfactor products, courses, and communitywhat you bring3+ years in account management or client success at a digital agencyproven revenue ownership mrr, arr, or qrr under managementstrong track record on retention, renewals, and churn reductiondigital marketing fluency across seo, ppc, content, and webconfident communicator you lead calls, not just attend themcomfortable with crms, dashboards, clickup, or jiraprocess-driven with experience in fast-paced, multi-client environmentsnice to haveexperience with msp or managed it services clientsdemonstrated promotion or expanded scope within a previous rolehands-on familiarity with seo concepts and strategy discussionsexperience collaborating with seo, ppc, and content specialiststhis role is not for you if ...you wait for clients to come to you rather than proactively driving outcomesyou're uncomfortable owning revenue targets and retention numbersyou prefer a slow-paced environment with light accountabilitywhy people love working herecompetitive compensation with performance-based bonuses100% remote with a skilled, high-energy international teampaid training, courses, events, and conferencesweekly learning programs and paid social eventsclear career advancement paths as the agency growseight growth500 awards.$1.9b in client revenue.clients who stay, grow, and refer.if building genuine client relationships and being accountable for the results is what drives you, you'll thrive here.#j-*-ljbffr