At gentherm, we say, "it's about the person." We're with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything we do.
as the global market leader of innovative thermal management and pneumatic comfort technologies for the automotive industry we embrace the opportunity to create and deliver extraordinary solutions that make meaningful differences in everyday life. We do this by improving health, wellness, comfort and energy efficiency.
we embrace an entrepreneurial spirit and combine that with our global leadership to deliver results. Working at gentherm provides you the opportunity to not only shape the future of the automotive and medical industries, but also influence your career throughout the company. You will be engaged, challenged and inspired by our team to deliver leading thermal technologies that positively impact lives around the world.
senior quality engineer customer service
impact and opportunity
drive continuous improvement in quality systems and customer satisfaction through effective leadership, problem-solving, and team management. Act as a primary liaison with customers to resolve quality issues and ensure compliance with industry standards. Lead high-performing teams and leverage statistical tools and core quality methodologies to enhance product and process performance.
essential functions and responsibilities
- lead the resolution of complex customer issues through structured problem-solving methodologies (8d, a3, etc.).
- manage and maintain customer quality portals, ensuring timely and accurate responses to concerns, ppaps, and other submissions.
- foster strong customer relationships by providing timely, transparent communication and ensuring a high level of service and satisfaction.
- coordinate and mentor cross-functional quality teams to execute quality initiatives and meet performance targets.
- utilize statistical tools (e.g., minitab) to analyze data trends, develop control strategies, and improve process capability.
- implement and sustain core quality tools (apqp, ppap, fmea, msa, spc) in compliance with iatf 16949.
- lead internal audits and support external and customer audits as required.
- drive the implementation of preventive and corrective actions and verify effectiveness.
- support the development and execution of quality strategies for new product launches and engineering changes.
- promote a culture of quality, accountability, and continuous improvement across the organization.
minimum qualifications
- bachelor's degree in engineering (industrial, mechanical, quality, or related field).
- experience working with bmw will be a high plus
- minimum 8 years of experience in quality engineering roles in the automotive or advanced manufacturing industry.
- proven experience managing customer relationships and resolving escalated quality issues.
- demonstrated ability to lead high-performance teams and manage multiple priorities effectively.
- strong understanding and application of core tools: apqp, ppap, fmea, msa, spc.
- high proficiency in statistical analysis tools (e.g., minitab).
- working knowledge of iatf 16949 and iso 9001 standards.
- advanced problem-solving skills using tools such as 8d, ishikawa, 5 whys.
- experience with customer quality portals (e.g., gm, ford, stellantis, vw).
- minitab or another statistical software for data analysis.
- intermediate english level (technical reading and basic written communication).
gentherm is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.