Overviewdlocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.
global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.
as both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.by joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others.
being a part of dlocal means working with *+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives.
we are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.what's the opportunity?
we are looking for a technical account manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading them to having the best solution that adapts to their needs.
you will work closely with our sales, account management, product and development teams being highly merchant-focused on a daily basis.what will i be doing?
provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationshipsacquire excellent product and technical knowledge, to assess and guarantee the quality to our customershelp maximize the company's revenueexpand current relationships with customers, focusing on the development of new products and operationsanalyze prospects' business and technical requirements, and help develop solutions that meet those needswork together with product and engineering teams to help customize specific products for customersmanage customer expectations and lead them to customer satisfactionbuild and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customersmonitor the progress of the product integration and ramp up to ensure that they are successfulwhat skills do i need?
bachelor's degree in engineering or computer science7+ years of experience in similar positionsexperience in working and understanding apis, with the capability of explaining them to third parties.fluent in written and spoken englishknowledge of sql requiredexperience in delivering client-focused solutions based on customer needspassion for customer success and deep interest in understanding client needsexcellent interpersonal and communication skills to build effective relationships with customers and work effectively with themexcellent analytical, technical, problem-solving and project management skillsexceptional organizational skills, with the ability to manage multiple activities and projects at the same timeexperience in payments is a plusability to write and speak other languages is a pluswhat do we offer?
flexibility: we have flexible schedules and we are driven by performancefintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativityreferral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewardedlearning & development: get access to a premium coursera subscriptionlanguage classes: we provide free english, spanish, or portuguese classessocial budget: you\'ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dlocal houses: want to rent a house to spend one week anywhere in the world coworking with your team?
we've got your back!
what happens after you apply?
our talent acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us.
we will review your cv and keep you posted by email at every step of the process!
also, you can check out our webpage, linkedin, instagram, and youtube for more about dlocal!
we may use artificial intelligence (ai) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
these tools assist our recruitment team but do not replace human judgment.
final hiring decisions are ultimately made by humans.
if you would like more information about how your data is processed, please contact us.
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