Job summary responsible for monitoring network and infrastructure devices. The role will oversee layer one troubleshooting, following process and procedures already established and prioritize incidents based in urgency and criticality. We are all leaders at carharttin our words and by our actions, we strive to emulate the hardworking example set forth by our founder, hamilton carhartt. We lead business by creating value, delivering on results, and making changes along the way. We lead self by being dependable, because hardworking people count on us to have their back every day. We lead others by communicating and clearly defining the path as we walk bravely into the future. Working at carhartt, we are all given a seat at the table and the honor of continuing the legacy.representative responsibilities monitor network and infrastructure dashboards in order to action active alarmsbasic troubleshooting on network and infrastructure issuescreate, update and document service now incidents and requestsl1 support for networking such as: sd-wan, wan and lan connectivity (routers, switches, firewalls, wireless)follow process and procedures for different technologies such as but not limited to network and infrastructure serviceswork with 3rd party vendors to resolve internal network and infrastructure issuesrespond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashioncommunicate with customers as needed regarding ticket progresscreate and update technical documentation required education ba or bs management information systems, computer science, or engineering preferred.basic knowledge of networking, servers and storage and azureccna or network+ certifications are a plusazure certification is a plusserver + certification is a pluseducation and note if experience can be substituted for degree. Required skills & experience three years of relevant experience in multiple it areas with a minimum of two years of relevant monitoring and troubleshooting work (data, network, application, systems, etc.) required.good knowledge and experience with network and cloud technologiesmeraki technology layer one troubleshootingbasic understanding of dns/dhcpexperience with monitoring tools such as meraki dashboard, solar winds, etc.experience handling 3rd party vendorsdemonstrated experience with ticketing systems, escalations, and documentation.excellent english communication skills, written and verbal. Quick thinkercan handle the stress related to balancing multiple issues and perspectives.