Specialist analysis / customer quality engineer
objective of the position
* customer service as part of the customer care team.
* management and administration of internal and external complaints.
* coordinate a large unit in the quality functional unit related to root cause analysis.
* coordinate analyses derived from incidents reported by customers, as well as the follow-up of each action until its closure, using analysis and problem-solving methodologies.
* attend client meetings and visits.
* cooperate in identifying and developing suggestions for improvement; implement the actions determined.
* carry out the planning and arrangement of staff allocation, taking into account the company's objectives.
* ensure compliance and quality of delivery through the efficient use of machinery, material, and equipment; according to production planning/control criteria and characteristics.
* ensure quality testing of parts based on test plans, technical drawings, and work instructions (e.g., regarding function, integrity, etc.), compare target/actual deviations as necessary.
requirements:
* professional career: bachelor's degree
* education: industrial engineering and/or related field.
* language: english, 3 advanced level
* relevant experience: extensive knowledge of functional processes or the product range (techniques, systems, manufacturing processes.
* technical knowledge: problem solving tools, product integrity, statistical tools, risk analysis, customer specific requirements, iatf 16949:2016 standard, iso 14001-2015 / iso 45001:2018, statistical tools (7 quality tools), troubleshooting tools, risk analysis, quality tools (basic quality tools: apqp, cp, ppap, fmea, spc, msa), error proofing.
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