As a customer engagement marketing coordinator youll play a key role in building strong relationships with our customers by:
* creating and optimizing marketing campaigns to improve customer retention and growth.
* managing our referral program ensuring engagement visibility and timely reward fulfillment.
* coordinating in-person events and executive dinners with medtrainer leadership including communications before and after.
* working closely with customer success sales content and product marketing teams to align goals and messaging.
* supporting the planning and launch of our first virtual user conference in 2025 as well as additional online summits and roundtables.
* overseeing customer review campaigns (g2 capterra) maintaining our strong online presence and top rankings.
* leading customer outreach and storytelling efforts through webinars testimonials and case studies.
* executing personalized initiatives like sending branded swag and curated communications to nurture loyalty.
* using survey data and customer feedback to drive relevant content and updates tailored to our audience.
qualifications :
what you bring
* 23 years of experience in customer marketing preferably with a u.s.-based company.
* based in querétaro mexico with availability to work on-site.
* strong organizational and project management skills with attention to detail.
* ability to meet deadlines and manage multiple projects simultaneously.
* solid understanding of digital and traditional marketing tools.
* self-starter with a proactive analytical mindset and eagerness to learn new platforms.
nice to have:
* experience in the b2b saas industry.
* background in event planning (virtual and in-person).
* experience using clickup or other project management tools.
* familiarity with hubspot churnzero and salesforce.
additional information :
* work at a fast-growing u.s. tech company with a solid presence in querétaro.
* join a team of creative mission-driven professionals.
* enjoy opportunities for career growth and learning.
* be part of a company where your voice matters and your contributions are recognized.
apply now to help us transform healthcare compliance through smarter more targeted marketing!
application requirements
this position is full time in queretaro office with one day of home office per week. we are only considering candidates who:
* are mexican citizens or legally authorized to work in mexico and
* currently reside in querétaro or are willing to relocate.
please attach your updated cv in english when applying.
we also encourage you to include a brief note explaining why you believe you are a strong fit for this role and how your experience aligns with the responsibilities and qualifications listed.
all your information will be kept confidential according to eeo guidelines.
remote work :
no
employment type :
full-time