**Job Title**:Customer Billing Administrator
**Department**:Service (Customer Support)
**Reports to**:Customer Support Manager
**FLSA Status**:Non -Exempt
**Schedule**: M-F, 8-5 Hybrid (Tue/Wed onsite, Mon/Thu/Fri remote)
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following, but are not limited to:
- Monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue.
- Communicate with customers regarding service order and billing accuracy.
- Perform service order verification and processing in accordance with established policies and procedures.
- Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.
- Interface with multiple internal departments to maintain the integrity of functional data.
- May prepare and distribute department reports, regarding uptime, response time and service/site history
- Answer inbound calls in accordance with established metrics while delivering positive customer service
- Process and resolve service tooling issues with billing/invoicing in accordance with established policies and
- procedures.
- Ensure customer service orders meet regulatory procedures and guidelines.
- Enhance profitability and growth through achieving the departments goals and objectives.
- Perform other related duties, projects and tasks as assigned.
- May participate in On-Call or After-Hours Support program.
- Versátil schedule.
**QUALIFICATIONS**
This is an experienced level position within the Service/Customer Support Department. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A minimum of 5+ year’s experience working in a service support environment working in a customer service, billing or
- accounting support role for a mid to large size company. Experience working in a high-volume call center preferred.
- Exceptional customer service skills.
- Solid math skills and the ability to make quick and accurate math calculations is essential for job success.
- Intermediate knowledge or background in accounting.
- Must have strong critical-thinking skills to be able to quickly analyze, isolate and resolve billing issues.
- Proficiency in Microsoft Word, Excel, PowerPoint and experience using Service Management software or ERP system is a plus.
- Excellent English communication skills (verbal and written).
- Fluency in Spanish verbal and written) a plus.
- Must possess aptitude to learn new technologies.
**EDUCATION / EXPERIENCE**
High school diploma or higher educational degree (Associates or, BA/BS etc.) in Business or Accounting or related field. A minimum of 5+ year’s experience working in a service support environment working in a customer service, billing or
accounting support role for a mid to large size company. Experience working in a high-volume call center preferred. Or an acceptable equivalent combination of education and experience.
**CERTIFICATES, LICENSES, REGISTRATIONS**
Billing or Accounting Certifications a plus.
- SKIDATA recognizes people as our most valuable asset!_ _Our competitive salary and strong benefits package includes 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time and paid company holidays. _
SKIDATA is an equal opportunity employer and strives to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging and do impactful work together. SKIDATA’s goal is to unite to win and we are committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.
Pay: $30,000.00 per month
Work Location: Hybrid remote in 66266, San Pedro Garza García, N. L.