The sales support team leader is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales support activities in coordination with the consumer sales team. The overall objective of this role is to ensure the seamless delivery of support services to sales people and client segments.
responsibilities
* manage a team by determining daily tasks, completing performance evaluations, hiring, disciplinary actions, termination, etc.
* advise team members on decisions based on expertise and facilitate services; accountable for the team’s volume, quality and timeliness of end results.
* provide training to sales and assistance staff and work with sales managers to identify and resolve training issues.
* recommend process improvements by applying analytical skills and knowledge to advance business goals.
* audit loan files and work to ensure the sales office passes compliance and audit requirements.
* provide technical leadership and coordination.
* appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.
qualifications
* previous sales and banking experience preferred.
* consistently demonstrates clear and concise written and verbal communication.
* dominio de excel en nivel avanzado (análisis de indicadores, bases de datos, cruces de información, presentaciones).
* experiencia en la generación de indicadores.
* comunicación verbal y escrita.
* actitud de servicio.
* comunicación interna.
* capacidad analítica.
* habilidades de gestión.
* carrera terminada / experiencia equivalente.
education
* bachelor’s degree/university degree or equivalent experience.
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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