Job title: l2 support engineer location – mexico ( remote ) duration- contract key responsibilities •provide level 2 production/application support for trading and risk management systems. •investigate, troubleshoot, and resolve incidents escalated from l1 support teams. •perform incident triage, root cause analysis, and issue resolution within sla timelines. •escalate complex/systemic issues to l3 support or development teams when required. •raise incidents/problem tickets, track impact, and communicate updates to stakeholders. •monitor system health, availability, and performance to ensure uninterrupted operations. •automate repetitive/manual support tasks to improve operational efficiency. •create and maintain technical documentation, runbooks, sops, and troubleshooting guides. •collaborate with engineering teams on defect fixes, improvements, and support transformations. •contribute to sre initiatives focused on scalability, reliability, and system performance. •participate in on-call support rotation if required. Required skills & qualifications •3–6 years of experience in l2 application / production support. •strong hands-on experience with unix/linux environments. •good programming knowledge in java or any object-oriented language. •strong understanding of sql / databases. •experience in debugging application, batch, and system issues. •familiarity with incident management, ticketing tools, and monitoring tools. •excellent analytical and problem-solving abilities. •strong verbal and written communication skills.